Display based on the Act on Specified Commercial Transactions

Act on Specified Commercial Transactions

The Act on Specified Commercial Transactions is intended to protect the interests of consumers by preventing illegal or malicious solicitation by businesses. In accordance with this act, our shop provides the following information.

Business Information

Vendor Scanjap Incorporated
Operations Manager Rieko Kaiki
Address Shiroyama Trust Tower 27F, 4-3-1 Toranomon, Minato-ku, Tokyo 105-6027
Phone Number 03-5403-4870 (Main)
Business Hours: Weekdays 10:00–17:00 (excluding weekends and holidays)
Email Address info@nordvisions.com
URL https://nordvisions.com

Selling Price

Prices are as displayed on each product page (tax included).

Fees Other Than Product Price

Shipping Fees

Orders will be delivered via Sagawa Express or Japan Post. Shipping fees per delivery address are as follows (tax included):

Hokkaido 1,375 JPY
Tohoku (Aomori, Akita, Iwate, Miyagi, Yamagata, Fukushima) 1,045 JPY
Okinawa 1,540 JPY
Other Regions 935 JPY

Shipping is free for orders totaling 11,000 JPY (tax included) or more. However, a shipping fee of 440 JPY applies for Hokkaido and 660 JPY for Okinawa (all prices include tax).

Other

  • If an order is returned due to customer reasons such as refusal of acceptance or long-term absence, the customer will be responsible for the return and re-shipping costs.

※ Parcels are held by the delivery company for 6 days from the shipping date. If the storage period expires, the parcel will be returned to our shop.

Payment Method

Credit card payment only.

  • Accepted cards: Visa / Mastercard / JCB / American Express
  • Shop Pay, Apple Pay, and Google Pay are also available.
  • There are no payment processing fees.
  • If credit card payment is not completed successfully, you may be asked to change your payment method.
  • Our shop uses constant SSL communication to encrypt and protect credit card information. Payments are processed through a payment service provider that complies with the PCI DSS, the international security standard for the credit card industry, and we do not store credit card numbers.

Payment Timing

Credit card payment is processed when the order is confirmed. The actual billing date depends on your card company's closing date.

Delivery Timing

Items will be shipped within 3 business days after order confirmation.

  • We are closed on weekends and holidays, so no shipments will be made.
  • Orders placed by 10:00 on business days may be shipped as early as the same day.
  • Delivery may be delayed due to weather or traffic conditions.

Returns and Exchanges

Conditions for Acceptance of Returns

  • Please contact us by phone or email within 3 days of receiving the product.
  • Please return the item within 3 days of contacting us using a trackable method such as Yu-Pack or a courier service.

※ We cannot be held responsible for loss or misdelivery if the item is shipped via an untrackable method.

Items That Cannot Be Returned

As a general rule, we do not accept returns for customer convenience. In particular, we cannot accept returns for the following:

  • Products marked as "Non-returnable/exchangeable" on the product page
  • Pierced earrings and clip-on earrings
  • Food products
  • Products damaged or soiled due to customer negligence after delivery
  • Products that have been used, or subjected to secondary processing, repair, or cleaning
  • Products for which accessories such as boxes or instruction manuals have been soiled, damaged, lost, or discarded
  • Sale items or partial returns of set items
  • Products for which 8 or more days have passed since delivery

Return Shipping Costs

  • Returns for customer convenience: Customer's responsibility
  • Returns due to our error (defective items, misdelivery): Our responsibility

Refunds

Once we confirm the arrival of the returned product, the refund procedure will be processed through the credit card company you used. The actual refund date depends on the card company's closing date. For returns due to customer convenience, only the product price will be refunded; shipping fees are not eligible for refund.

Exchanges

If you receive a product that is different from your order, or if the product is damaged or defective, please contact us within 8 days of receipt. We will exchange the item and cover the return shipping costs. If the item is out of stock, we will issue a refund.

Inquiry Contact

Company Name Scanjap Incorporated
Address Shiroyama Trust Tower 27F, 4-3-1 Toranomon, Minato-ku, Tokyo 105-6027
Phone 03-5403-4870
Email info@nordvisions.com
Business Hours Weekdays 10:00–17:00 (excluding weekends and holidays)

※ Please note that calls may be recorded to verify the content of inquiries.