International Orders

International Orders

Dear customers,

Thank you for your interest in Nordvisions. We are happy to ship most of our products to customers outside Japan. International orders are handled by e-mail rather than through the online checkout, so please follow the steps below.

How to order

Please contact us via the Contact Form and let us know:

  1. Your full name (as it should appear on the shipping label)
  2. The product name(s) and the link (URL) to each product page
  3. The quantity, and the colour or size if the product has variations
  4. Your full shipping address, including postal code and country
  5. Your telephone number (required by the courier)
  6. Your e-mail address (for the invoice and tracking information)

We will reply within 2–3 business days with the shipping cost, the total amount, and a secure payment link.

Payment

  • We will send you a secure online invoice. Payment can be made by credit card (Visa, Mastercard, JCB, American Express).
  • Prices on this website include 10% Japanese consumption tax. This tax is deducted for orders shipped outside Japan.
  • Your order is confirmed once payment is received.

Shipping

  • We ship by Japan Post (EMS) or FedEx, depending on the destination and the size of the parcel. Shipping cost is calculated by weight and destination and will be quoted before you pay.
  • Delivery usually takes 5–10 days after dispatch, depending on the country.
  • A tracking number will be sent to you by e-mail when your parcel is dispatched.

Customs duties and taxes

Import duties, VAT, and any customs handling fees charged in the destination country are the responsibility of the customer and are not included in our prices. Please check the regulations of your country before ordering.

Please note

  • Some items, such as food products, cannot be shipped to certain countries due to import regulations.
  • Wooden and handmade products may show natural variations in grain, colour, and shape. These are characteristics of the product and are not considered defects.
  • We are unable to accept returns or exchanges for international orders, except in the case of damaged or incorrect items. If your parcel arrives damaged, please contact us within 8 days of delivery with photographs.

Contact

E-mail info@nordvisions.com
Contact form Contact Form
Business hours Monday to Friday, 10:00–17:00 (Japan Standard Time), excluding public holidays

We are happy to answer your questions in English.