Global shipping
¥ 2,801 ~ ¥ 13,241 税込
【International Shiping】
The shipping timeframe varies between 5 business days to few weeks depending on the zone where we would ship.
However, due to imported goods, arrival may be delayed from 3 to 4 weeks depending on the out of stock or procurement situation than usual.
Also, please be aware that we may be delayed in the arrival of items for New Year’s holidays, holidays, consecutive holidays etc.
Once your order has been dispatched, you will receive an email containing a tracking number. You can use it to track your order on the courier’s website. (EMS: https://www.ems.post/en)
【Process】
1) Please select your zone from the drop-down menu (top)
2) Please select the weight
* the weight might need to be revised after an item/items are packed, we will inform you of a freight cost by an email.
【Payment method】
Credit card payment
【For returns】
1) Return policy
You have the right to cancel your purchase within 8 days.
The withdrawal period will begin on the day you receive your order.
The customer has the right to return if:
1. The item has not been used,
2. The item is in the condition that the customer received it in and all the parts of the product are included in the package,
3. The item has been repackaged in its original package.
■ Please contact the customer service by e-mail before returning a product.
info@nordvisions.com
2) Exchange
If the item is different from the item you ordered if the damaged or defective item arrives please contact us within 8 days. We will exchange at our expense.
3) Refund
In the event of a valid complaint or cancellation of purchase, we will refund the amount for your order within 30 days.
Important matter
We handle handmade products. Depending on the product, colours and finish may be slightly different, but there is no problem on the quality.
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